Refund Policy

The Runway service is provided by Runway. We want you to be happy with your subscription, so we offer a 30-day money-back guarantee on paid plans.

30-day money-back guarantee

If Runway is not right for you, you can request a full refund within 30 days of your order date, for any reason, including simply changing your mind. You do not need to explain yourself.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net and enter the email address you used at checkout, or contact us through the details published on this site and we will pass the request on.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, usually within 5-10 business days.

Cancelling your subscription

You can cancel at any time from the billing page in your account. Cancellation takes effect at the end of the period you have already paid for, so you keep access until then. Your existing onboarding plans and templates are never deleted — after cancellation they remain visible under free-plan limits.

Renewals

If you were charged for a renewal you did not intend to keep, contact us or Paddle and we will review the charge and refund it where reasonable.

Refunds handled by Paddle are also subject to Paddle's Refund Policy.