Use case
Retail & hospitality staff
Shift teams don't sit at laptops, and turnover means you onboard the same role several times a year. Runway keeps that training identical every time — on the device people actually have.
What makes shift onboarding different
Training happens between customers, not in a meeting room. The plan has to be short, checkable, and readable one-handed behind the counter.
How it's set up in Runway
- One template per station — Barista, front of house, kitchen prep, closing duties.
- Shadow shifts on the schedule — Day and date for each shift, plus who they're paired with.
- Required reading kept tiny — Food safety basics, POS steps, opening and closing checklists.
- 30-day ramp-up goals — Tickets per hour, solo close signed off, register count accurate.
Why managers stick with it
When the same role opens again, you reuse the template and hand out a join code — no retyping the training plan, and no guessing whether someone was ever shown the closing routine.
Run this plan in Runway
Save it as a role template once, then every future hire in that role starts with the same plan and their own progress view.
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